Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
What is your return and exchange policy?
We offer a 30-day return policy for most items purchased online, provided they are in original condition with all packaging and certificates. Please note that resized rings and custom-made pieces are generally excluded from change-of-mind returns.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3 business days. All orders over $150 include free standard shipping and require a signature upon delivery for your security.
Do you offer professional ring resizing services?
Yes, we offer professional resizing for most gold and platinum rings. You can visit any Wallace Bishop boutique for a consultation, or contact our customer service team for guidance on remote resizing options.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible 'buy now, pay later' options through Afterpay and Zip Pay for both online and in-store purchases.
Are your diamonds ethically sourced?
Absolutely. Wallace Bishop is committed to ethical sourcing. All our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions and the Kimberley Process.
Do my jewelry and watches come with a warranty?
Yes, all our products come with a manufacturer's warranty. Additionally, Wallace Bishop offers a 12-month guarantee on the quality of workmanship for all jewelry items, ensuring your investment is protected.